Services

Customized and strategic solutions focused on improving quality, performance and value

Valuable Solutions and Long Lasting Success

At Falcon Consulting, we offer our clients innovative yet practical solutions to tackle the most complex issues facing healthcare. Our solutions are deeply founded in our practitioner’s extensive industry experience and our clients’ leading practices. From clinical quality improvement to technology solution implementation to financial improvement/turn-around, we partner with clients every step of the way to provide industry leading perspectives.

Implementation Services

Solution Enhancement and Application Optimization

Financial Transformation and Revenue Cycle Improvement

Clinical Documentation Improvement

Performance Improvement

Post M&A Transaction Affiliate Integration Strategy

Affiliate Solution Strategy and Implementation

Customer Engagement Strategy

Reporting and Analytics

Implementations Services

Within our Technology Service Line, Falcon focuses on meeting client business needs throughout the lifecycle of healthcare IT projects by providing the right resources and services at the right time. Falcon’s capabilities are unmatched by service providers in the industry. We offer these services specifically within the areas of:

  • System Selection
  • Implementation Planning and Support
  • Project Management
  • Staff Augmentation
  • Training and End-User Support

Solution Enhancement and Application Optimization

Falcon Consulting works with organizations currently live on a specific technology to rapidly assess and deploy an achievable remediation or improvement strategy. It is of utmost importance that the time is spent on integration operations and technology functions to ensure that optimization initiatives are prioritized based upon clinical or business requirements. We are experts in the planning and execution of projects service areas such as:

  • Workqueue Optimization
  • Functionality enablement
  • Custom application developments to make your system work for you
  • Automation of Masterfile maintenance
  • Upgrade assessment

Financial Transformation and Revenue Cycle Improvement

Our comprehensive transformation practice offers complete assessment and implementation services within all areas of an organization’s revenue cycle. Leveraging industry leading practices, Falcon Consulting executes projects under the leadership of our operational and technical experts that are metric driven to provide clear and tangible improvement outcomes in workflow efficiency and financial sustainability. Our specific Solution Areas consist of:

  • Patient Access
    • Patient throughput optimization
    • Centralization of services and shared service model design
    • Pre-Service financial clearance optimization
    • Patient acquisition and retention experience Optimization
  • Coding and HIM
    • Coding assessment and optimization
    • Compliance review
    • ICD-10 assessment and implementation
  • Revenue Integrity and Organization Governance
    • Automated charge capture
    • Pre Go-Live baseline creation and validation
    • CDM consolidation and maintenance support and optimization
    • Program performance valuation
  • Patient Financial Services
    • DNFB Risk Mitigation and A/R Acceleration
    • Claims processing optimization
    • Denial program design and management
    • Credit and refund management improvement

Clinical Documentation Improvement

Clinicians are the lifeblood of a well-running healthcare provider organization and the efficiency of their workflows provide both improved clinical quality and financial sustainability. Our team of clinical content and technical workflow experts have developed industry leading smart technology solutions to what are normally fragmented and confusing clinical workflows. These workflows are aimed to improve provider adoption of technology, improve clinical quality, improve revenue capture, and more compliantly support financial functions. Our CDI service offering, ProviderPrecise, has been seen to deliver:

  • Improved note template efficiency
  • Compliant clinical workflows
  • Improved coding accuracy and revenue throughput
  • Decreased denials and insurance requests for additional information

Performance Improvement

Falcon Consulting leverages decades of industry experience to creatively and expeditiously affect workflow efficiency in all areas of healthcare provider organizations. Our team of experts provides operating model and workflow assessments that lead to targeted efficiency improvement recommendations. We have successfully provided advisory services in the areas of:

  • Executive Level Re-Organization
  • Inpatient Clinical and Patient Transfer workflows
  • Emergency Room and Clinical Service Upgrade workflows
  • Ambulatory and community affiliate integration
  • Revenue Cycle operating model consolidation
  • Post M&A integration operating models

Post Transaction and Affiliate Integration Strategy

The healthcare landscape is ever changing and M&A activity is higher than it has been in decades. The transaction or affiliate relationship is in place, Now What? Let Falcon Consulting’s team of operational and technical experts provide data driven and meaningful integration strategies that can be deployed through your current affiliation landscape, as well as future transactions. Our strategies are holistic and encompass specific capabilities in the areas of:

  • Technical Integration and Activation
  • Consolidation and Sharing of Services
  • Affiliate strategy and information sharing playbook
  • Repeatable process that will not require 3rd party support
  • Community Connect and Referring Provider integration

Affiliate Solution Strategy and Implementation

To support the development of an integrated delivery system without transactional M&A, Falcon Consulting has developed innovative solutions around strategy development and rapid implementation. Specifically, we assist large healthcare delivery systems better connect with community health partners by:

  • Technical solution development and deployment strategy
  • Community health partner prioritization
  • Contracting and affiliation agreement execution
  • Customer experience improvement
  • Data normalization and analytics

Customer Engagement Strategy

With an industry push to adopt mobile technologies that better the patient experience, comes increased ambiguity of what it means to actively engage customers (both patients and providers). Falcon Consulting provides unparalleled strategy services around customer engagement that are based on market analysis and available technologies. It is our goal to assist our clients in engaging customers as much as possible with current technical capabilities, and to create definable business cases for any hardware acquisition that has to occur. Our Customer Engagement Strategies design programs around:

  • Patient portal activation and optimization
  • Mobile technology enablement
  • Innovative payment collection methodologies
  • Patient education modules
  • E-visit and tele-medicine enablement

Reporting and Analytics

Answering the “What”, the “Why” and the “How to Fix”.

Our reporting and analytics solutions focus on optimizing complex reporting environments that provide accurate and real-time insights for client organization’s clinical and financial stakeholders. We then leverage these optimized environments to develop a holistic analytics strategy, which provides actionable insights that drive meaningful change within organizations.

We Are Ready To Help You Navigate Your Most Complex Issues

Get In Touch