Press Releases

Falcon's New & Noteworthy Happenings

A Healthcare Powerhouse in Infor and Epic Technology Services
Date: October 04, 2016

Largest Infor Systems Integrator Expands Consulting, Software Solutions and Implementation Services

EDISON, N.J. and CHICAGO (October 4, 2016) – Avaap, the largest Infor systems integrator, announced today it has acquired Falcon Consulting, LLC, a KLAS-leading Epic Systems implementation and optimization firm.

With this acquisition, Avaap has put itself in the distinctive position of servicing the largest enterprise software needs for its healthcare customers. Avaap is strategically focused on Infor and helping healthcare organizations implement and maximize value in Enterprise Resource Planning (ERP) investments. Falcon offers consulting and evaluation related to Electronic Health Record (EHR) systems, including revenue cycle optimization and clinical transformation, with offerings that netted the firm a top-rated 94.5 score in a 2016 KLAS research report.

Getting more value out of EHR investments is the top priority for healthcare organizations, according to a recent survey of CHIME members. Despite EHR systems being widely adopted with meaningful use, optimizing the system to create sustainable value remains a key challenge.  With continued provider consolidation, shifts in reimbursement orientated towards population health outcomes, and many healthcare organizations implementing ERP systems alongside EHR implementations, a single-source solution for clinical, financial and business applications will address integration and interoperability challenges.

“We are pleased to announce the completion of the Falcon acquisition,” said Dhiraj Shah, president and CEO, Avaap. “This is a momentous milestone for our organization and one that combines two young companies sharing the same vision of providing industry-focused, outcome-driven solutions for healthcare customers. The synergies in values, culture, and dedication to customer success makes it feel like a perfect match between the organizations and will benefit customers in the form of innovation, expanded healthcare expertise, and enhanced customer experience. I am confident that our employees, customers, and the industry at large will benefit from the collective strength of Avaap and Falcon.”

Falcon CEO Brendan Downing was excited to explore the possibilities of this new partnership; “Joining forces with Avaap will allow us to focus on driving better health quality outcomes and create financial stability for our clients while maintaining a unique work experience for our consultants. I truly am excited to invite customers and candidates alike to see that we’ve found a partner that truly wants to build ground-breaking new offerings that fully leverage the combined firm’s strengths.”


About Avaap

Avaap is one of the largest providers of IT services and technology solutions for organizations that rely on Infor and Epic enterprise software solutions for clinical, financial, supply chain and human resources management. With deep expertise in equipment rentals and sales, healthcare, public sector, manufacturing and distribution, food and beverage, retail and fashion, Avaap delivers solutions to accelerate technology installations, extend software capabilities and help customers achieve more immediate value from technology investments. Avaap’s industry accolades include being named among Computerworld’s 100 Best Places to Work in IT 2014- 2016; recipient of Infor’s Alliance Partner of the Year award 2014- 2016; Infor Partner of the Year for new business and cloud sales 2016; Infor Service Partner of the Year 2013; and six-year honoree on the Inc. 5000, among others. For more information, visit

About Falcon Consulting

Falcon Consulting is a holistic healthcare provider consultancy that focuses on driving value in the Epic EHR space. It is dedicated to the improvement of clinical quality, financial sustainability, technology adoption and customer engagement while maintaining meaningful balance and culture for its team of healthcare experts. Falcon has successfully worked with many of the nation’s largest and most complex healthcare delivery systems in addressing their immediate business problems by implementing customized, value-based, and outcome-driven approaches and methodologies. For more information, visit

Falcon Consulting Again Named to Inc. 5000, the 35th Annual List of America’s Fastest-growing Private Companies

Chicago, Illinois

Triple digit three-year growth lands Falcon on the Inc. 5000 list as one of the nation’s fastest growing companies for a second consecutive year.

“It’s another impressive growth milestone that validates Falcon’s business model of providing innovative healthcare solutions that improves patient quality outcomes and financial stability for clients.” Noted CEO Brendan Downing, “Moreover, we have shown the ability to scale as a larger firm and are very optimistic about the future growth prospects.”

Brisk demand from large health systems looking to realize a return on their electronic health record implementations has helped fuel Falcon’s growth. Falcon’s Affiliate Solutions and Revenue Cycle Optimizations have been widely recognized as industry leading according to recent KLAS® ratings.

Beyond The Numbers

Falcon Marketing Director, Steven Knurr, attributes the 266% growth to Falcon’s ability to develop meaningful careers, provide a fun, entrepreneurial culture, and a true work-life balance; “…and I think that it’s becoming pretty obvious to leading healthcare consultants that Falcon is the home for folks that want to deliver significant client value and truly revolutionize the healthcare system. Working with peers that you love and working for partners that you respect makes all the difference. That makes a sustainable culture. That is the engine of our growth.”

Falcon plans to continue its growth trajectory in 2016 by applying tested strategies to emerging healthcare IT frontiers, such as Revenue Cycle add-on implementations, clinical process and patient experience transformation initiatives, and portal enhancement efforts.


Tamra Contorno


Marketing Operations Coordinator




Chicago, Illinois 

Falcon Consulting one of the Top Rated Firms in Revenue Cycle Redesign/Optimization.

Hot on the heels of a tremendous showing the KLAS® report, Epic Consulting 2016: Which Firms Provide Breadth, Depth, and Expertise?, Falcon is excited to be named the top-rated “Specialist” firm in KLAS’s follow up report, Healthcare IT Advisory 2016: The Experience Factor. Falcon was also recognized for success in Revenue Cycle Redesign & Optimization.

With this report comes meaningful validation of Falcon’s strategy of investing in Rev Cycle, where they have both the human capital and the technologic processes to efficiently operationalize improvement. It’s through a deep understanding of the inner workings of Epic says Paul Buonopane, “We have an extremely talented team made up of Big-4 and Vendor alumni, so we attack revenue cycle challenges from both the technical and operational lenses. We go beyond value creation and work with our clients on how to sustain value overtime to create ongoing ROI.”

A 94.5 Overall “Specialist” Performance Score Puts Falcon On Top.

CEO, Brendan Downing, focuses on what he thinks is the report’s most powerful snapshot, “I’m thrilled that KLAS rated us at the head of the group in Overall Performance in the Specialist quadrant. It’s because we go above and beyond in the execution phase. Our teams have the perfect blend of experience, sure. But for me, it’s the bone-deep commitment to driving meaningful improvements in the customer bottom line that underpins these kinds of industry accolades.”

Along with being “High Performing” for Revenue Cycle Redesign/Optimization, KLAS reported that Falcon Consulting exceeds project delivery expectations.

Falcon plans to continue to “bloom where they are planted” in 2016 with further offerings that leverage their Rev Cycle specialization such as Add-On Implementations, Business Process Transformation, and Patient Portal Payments.


Tamra Contorno

Marketing Operations Coordinator