Case Study

The evaluation of a complex reporting environment to provide optimization and enhancement recommendations and prioritization

University of Arkansas Medical System

Falcon Consulting's "Reporting Health Check" combines operational knowledge with technical skills in order to deliver lasting client value

The Situation

Non-Profit Integration Delivery System

  • Constrained timelines to implement Epic led to rushed decision making process throughout

  • Result was a wide array of processes, system workflows, and an inability to effectively analyze system data

Academic Medical Center - Level 1 trauma center - Multi-specialty - Room to Expand

434 Beds

1 Billion Revenue

The Falcon Solution

Falcon's "Reporting Health Check"

  • Assess reporting organizational structure and resources

  • Review and assess reporting and analytics governance model

  • Run Reporting Insight (custom utility) and review results

  • Conduct a technical evaluation on Reporting Tools/Configuration

Inactive users

Workbench Reports Never Run

Clarity Reports Never Run

39 Reports with unacceptable run failure rates

  • Implement a more effective reporting team structure to reduce ticket backlog

  • Establish a reporting governance group that would have responsibility for establishing organizational standards related to report request approvals and prioritization

  • Develop a robust report request workflow and tracking tool

  • Establish and maintain an accurate and searchable "catalog" of available reports

  • Enhance training for report development staff

  • Fix quick wins across Epic's reporting modules

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